Service Agreements

Service Agreements are the lifeblood of any residential HVAC company to increase revenue, profitability and long-term sustainability. Whether your dealer wants to create a scenario that makes the company attractive to sell, insulate customers from the competition or simply survive shoulder seasons, understanding how to help a dealer to create a successful program is a major opportunity to provide value to your dealers.

Key Points Covered:

  • Advantages of the service agreement program:
    • For the company
    • For the customers
    • For the employees
  • Creating a company culture around service agreements
  • The revenue models
  • Creation of additional opportunities
  • Pricing strategies
  • KPIs
  • Tiered offerings

Take-Aways:

The TM will come away with an understanding on how to help a dealer either implement or improve on their existing program through understanding the dealer’s goals and the importance of service agreements for the overall financial health of the contracting company. Ongoing support materials covered in this course will be covered on the Contractor University website which the TMs will have access to.