Contractor KPI’s That Every HVAC Territory Manager Should Know Workshop

Running a contracting business can often be day-to-day, chaotic, and time-consuming with little visibility to the big picture. Key performance indicators (KPls) act as a guide for owners and managers to keep focused on the overall key measurements in the midst of chaos.

Key Points Covered:

  • GP dollar per man/crew day
  • Service labor cost vs retail service price
  • Service efficiency
  • Retail sales closing
  • Revenue vs company goal
  • Operating income
  • Capacity to sell vs actual
  • Service agreements
  • Lead turnover in service and maintenance
  • Reputation management

Take-Aways:

This course will help the TM have educated conversations with their dealers on the overall important company operations that need to be measured. This will also allow the TM to discuss goals and how their dealers are progressing against those goals. TMs will also receive a copy of the presentation and supporting documents for this class.